Exchanges and Returns

Returns and exchanges are pretty simple with us.

Returns

Canada

All you need to do is to send us an e-mail at support@peakboys.ca and tell us the reason for the return and your order number. We'll send you a printable Pre-Paid return label that you'll have to stick on the box and give it to your local post office.

If the item is new and unused, returned within 30 days of delivery and in its original packaging including all literature/documentation, you won't have any restocking fees. During the holiday season (November and December), the return period is extended to 60 days.

The cost of using the Pre-Paid return label will be $7 plus taxes deducted from your refund once we receive the item. This fee applies to returns only. Size exchanges are free.

Refunds are issued to your original payment method within 3 to 4 business days after we receive your return.

Back-ordered items can be returned under the same conditions. Special-order items are final sale and cannot be returned or exchanged.

International

All international returns will be at the expense of the customer. This also applies to orders shipped to the United States on request; duties and tariffs are not refundable. Please contact us in these situations and we'll be able to provide a pre-paid return label that might be less expensive than if you go directly to your local post office.

Exchanges

Canada

If the size doesn't fit, there's no problem with that. Within 30 days (60 days in November and December), simply contact us to mention that the item you ordered doesn't fit, with your order number, and we'll send you a free Pre-Paid return label that you'll have to stick on the box.

For the right size you want, simply place a new order with the desired product to ensure its availability and to reduce the chance of a mistaken shipment on our side. You'll also be able to get your product the fastest way possible.

International

All international exchanges will be at the expense of the customer. Please contact us in these situations and we'll be able to provide a pre-paid return label that might be less expensive than if you go directly to your local post office.

Defective or wrong item

Defective or wrong item? Contact us: we will replace it. For items over $20, we will ask you to return the original item, at our expense.

Warranty

Warranty claims are handled directly by Peakboys. Most products are covered for 1 year; coverage may vary by item. Contact us with your order number.

Definition of the condition ''new''

We thought that it's important to mention what is a ''new'' item for the return.

Helmets and apparel in ''new'' condition are products that haven't been tried outdoors, and in any condition that might slightly damage the product, so you can try your boots, helmets or jackets at home to see if they suit you well before taking those on a ride.

Parts in ''new'' condition are parts that haven't been installed and have no signs of installation attempt.

Any product that's not in new condition is not returnable.